When looking for Computer or Networking Support we advise businesses to investigate the “Critical 5”. This is an outline of attributes your IT Support company should possess in order to give you the best level of service and support. We’ve adopted these elements based on the best-practices we’ve seen employed by the most adept, committed technology firms in the industry. We regularly put ourselves to the test to see how we stack up against the “Critical 5”.
- References & Business Structure: Can they provide you with more than five client references? Do they have a strong and reputable business structure?
TECHLINQ is a highly service-centric and overwhelmingly referral based firm. We provide service for many businesses in northern New Jersey, and prefer to rely on our constantly growing client base to communicate their satisfaction with the quality of our services to others. TECHLINQ is also legally structured as an LLC in the state of New Jersey, has an A+ BBB rating, and carries full business and professional liability insurance.
- Longevity & Reliability: How long have they been in business, and what is their typical response time?
TECHLINQ was established in 1989 as a full-service technology consulting firm specializing in computer and networking solutions for small to mid-size businesses. With relentless innovation, we anticipate providing our exceptional proactive systems management well into the future. Typical phone response time for clients under a TECHLINQ plan is less than one hour, with emergency response available 24 x 7 x 365.
- Scope of Service & Process: Can they manage your company’s specific technology requirements, not only now, but moving forward?
TECHLINQ has a clearly defined “Scope of Service” document which outlines all of the hardware, software, and networking technologies with which we have proficiency. Prior to establishing any formal relationship, we conduct a thorough systems and network analysis so we may provide a proposal detailing our assessment and any associated recommendations and estimates. We are process-driven, and pride ourselves on our proactive approach to technology support
- Skills & Experience: What are their technicians’ proficiencies and certifications, and how long have they been in the industry?
TECHLINQ’s technicians all hold multiple industry-recognized certifications, as well as having proficiencies in the technology areas as presented in our “Scope of Service” document. Our founder and Chief Operating Officer has been a professional in the computer industry since 1986, and our technicians have an average of over 10 years of computer and networking experience.
- Authorizations & Affiliations: What manufacturer authorizations do they hold, and what affiliations do they maintain?
TECHLINQ currently holds authorizations from: Microsoft, Hewlett Packard, Lenovo, Dell/SonicWall, Cisco, Digium Switchvox, Symantec, Western Digital, Acer, Adobe, Netopia, D-Link, Intuit, ViewSonic, and many more. We are actively affiliated nationally with the Better Business Bureau (BBB), CompTIA, and the ConnectWise Partner Network, and regionally with the NJBIA, and the Tri-County Chamber of Commerce. Our COO regularly speaks on business technology issues and information security. TECHLINQ also periodically donates refurbished computer systems and peripherals to interested local charities.
If you are having difficulty staying on top of properly maintaining your systems, contact the experts at TECHLINQ to see how we can help ease the burden with an innovative TECHLINQ Support plan.