I signed up for TECHLINQ because I realized that I was spending too much time trying to put out fires myself. I like having the peace of mind of knowing that I can call and speak to a real person who takes responsibility for any network problems I might have.
TECHLINQ detected a hard disk problem one evening on our president’s computer. We were notified immediately, and they had a technician waiting for us at our office the next morning when we arrived.
Our company doubled in size over the course of 2 years, bringing to light the glaring deficiencies in our network infrastructure and IT department as a whole. Within a few weeks after bringing in TECHLINQ our business was running so much more efficiently it was hard to believe what we had been putting up with for years. The smooth transition and incredible service have allowed us to continue growing and increase productivity to levels we could not have imagined a few years back.
In an age where you get automated attendants… ‘Press 1 for Sales, Press 2 for Service, 3 for Accounting’ …and hope for the best. Call TECHLINQ and automatically speak with a live human being who understands your concerns, questions, and issues. It is one thing to sell a Service Contract but quite another to have the people and technical experience to stand behind it with prompt and courteous attention.
Our former support tech was a one-man operation that abruptly relocated – leaving us with no support. TECHLINQ came in, quickly resolved our immediate issues, and set up a plan for the ongoing maintenance of our network. I never have to worry about waiting for our support tech to get back to us, TECHLINQ monitors my network and is always available when we need them.
TECHLINQ is filled with competent and professional staff who are always easy to reach and eager to assist 24/7. I do not know what I would do without them!
After researching all of my options, I came to the realization that TECHLINQ would save me both time and money on my annual technology budget. They catch problems before they arise, and I don’t waste money on troubleshooting or time consuming fixes.
IT issues are not fun to deal with, which is why I’m delighted to have TECHLINQ support our network & technology needs. I’ve never felt that TECHLINQ was an outside contractor, but rather an integral part of our company. When they took the helm of our network 2 years ago, we were laden with issues that nearly crippled our operation. They performed troubleshooting and resolved all of our IT problems with urgency and competence, and continue to address all of our needs with professionalism & proficiency.
TECHLINQ has been responsible for the support and management of my systems for the last 10 years. Everyone from the president down to the technicians in the field are professionals who give outstanding service.
Our server went down at 9:00PM on New Year’s Eve. A technician notified us before we even knew anything was wrong, and we got the system up and running before it impacted our business.
Whether you’ve got regulatory compliance requirements (HIPAA, SOX, FINRA) or simply want your private files to stay private, TECHLINQ™’s got the right solutions to fit your needs.
The security of your IT network is critical to your business. In many industries (such as healthcare and financial services), the security of your IT infrastructure is mandated by federal regulation. TECHLINQ™ is a proud holder of the CompTIA Security Trustmark, a benchmark of the highest skills and standards for network security.
TECHLINQ™ was the first IT company in the world to attain a perfect score on the comprehensive, 4-day CompTIA Security Trustmark exam & audit, earning this distinction in November of 2008.
The following are the 12 areas within an organization with requirements for the CompTIA Security Trustmark:
- Business Continuity Planning
- Access Management
- Incident Management
- Personnel Security
- Security Awareness and Training
- Data Protection
- Technical Infrastructure
- Partner Management
- Physical/Environmental Security
- Service Delivery
The CompTIA Security Trustmark covers common security practices and IT technologies. Listed below are a few examples of technical areas that are part of the over 100+ controls required to be in place to achieve the Security Trustmark accreditation:
- Security Process, Protocol and Standards
- Technical employee knowledge/expertise
- Change management
- Intrusion detection
- Vulnerability assessment detection
- Data encryptions
- Security clearances – background checks
- Physical and hardware security
- Security requirements (permissions, passwords, etc.)
Protect your Business Inside and Out
Network Security Solutions
How secure is your network – are you at risk?
The Internet offers significant benefits to small and mid-sized businesses, but with it comes many potent security issues. From malware to data theft, layering protection into your current IT infrastructure is becoming more and more important every day. We can help you by reviewing your company’s needs and pairing you with a solution that works best for your business.
Spyware, Malware, Worms… the threats are abundant.
Ever since the internet began incorporating itself into everyone’s lives, viruses and spyware have done the same. Today, there are hundreds of thousands of viruses, and that number keeps growing. Viruses can cause a lot of problems for businesses – slowing workstations and networks down to a crawl, and can often be attributed to data loss. As part of our proactive IT approach, we keep your antivirus licenses and definitions up-to-date to protect your bottom line.
Block inappropriate websites and content from entering your network.
Do you have employees getting distracted at work with social networks like Facebook and Twitter? Do you want to improve the work environment by blocking adult content that is simply not tasteful? Our flexible content filtering solutions can be set up with customized policies that keep your employees from getting distracted with sites that might keep them from doing their job, while still allowing them to search and browse the web if they need to.
Terminated Employee Protocol
Protect your company against malicious acts.
Our protocol has been established through years of experience with business owners calling in a panic because a terminated employee has access to sensitive information. Our 18-step process ensures a clean and secure break with the employee, and a prompt return to normal operations
Our goal is to not just meet, but to exceed your expectations with our innovative, proactive service. When you become a TECHLINQ™ client, you’ve taken one of the most important steps in the maintenance and health of your technology infrastructure. So sign up today!
TECHLINQ™ is designed to provide business clients with proactive technology support at a fraction of the cost of hiring a reactive or on-staff support technician. These plans all offer a dedicated account manager, state-of-the-art uptime and performance monitoring, and an available team of certified computer technicians with an average of over 10 years of professional technology services experience