Frequently Asked Questions

 

Q:

What kinds of service plans do you offer and what do they cover?

A:

Our most popular and effective plan is called TECHLINQ™ Premium. This provides for unlimited remote and on-site service as it pertains to your network and ensures that you get a true fixed-fee support cost. We do offer alternative plans based on your IT needs.


Q:

Is your TECHLINQ™ Backup service included with all plans?

A:

We have found that different clients have huge variants in the amount of data being stored. Hence, we have separated our backup service into a separate plan.


Q:

I need a service that is not specifically listed on your website, does that mean that you don’t provide it?

A:

No. We are working with limited real-estate on the web site and simply cannot detail each and every type of service we provide. Chances are, if you ask if we can do it – the answer is YES, or we will find somebody for you who can.


Q:

Do you provide services outside of New Jersey?

A:

Absolutely. TECHLINQ™ can provide IT services throughout the continental United States. Our unique business model allows for full management of your systems, regardless of your location. Should you need an onsite engineer, we have a US-dispatch facility which can dispatch field engineers to any location with guaranteed reliability and response times. We currently have clients in 8 different states


Q:

Will you guarantee that I won’t have any technical problems or downtime?

A:

It is impossible to guarantee that you will never have any technical problems or downtime. However, we will guarantee that you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. We also guarantee our response times, and if you are on the TECHLINQ™ Premium plan, you will never see any additional invoices for maintaining your existing infrastructure.


Q:

How can I learn more about your services?

A:

Please fill out our contact form, call or email us.

 


Our goal is to not just meet, but to exceed your expectations with our innovative, proactive service. When you become a TECHLINQ™ client, you’ve taken one of the most important steps in the maintenance and health of your technology infrastructure. So sign up today!

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F.A.Q.